How Hatzolah EMS Works
The Hatzolah EMS 24/7 hotline phone rings. A trained dispatcher, always available, answers the phone. He or she asks vital questions to get the pertinent information. The dispatcher then calls over the Hatzolah two-way radio for the closest volunteer EMTs (Emergency Medical Technicians) to rush directly to the call with their EMS equipment. The dispatcher then calls for other volunteers to rush one of our ambulances to the call.
When the first Hatzolah volunteers arrive at the call, they decide if any further resources are needed. They may call for more Hatzolah volunteers, more ambulances, paramedics, the fire department, the police department, or anything else that may be needed. If they need additional help, they inform the dispatcher over the Hatzolah two-way radio, who then calls the appropriate resources.
The volunteers treat the immediate problems, and then decide whether the patient needs to go to the Hospital. If the patient does need to go to the hospital, the ambulance rushes the patient to the hospital.
At the hospital, the Hatzolah volunteers brief the hospital staff, and transfer the patient to their care.